Avg. Load Time

Under 1.2 seconds

Control Panel

cPanel included, no extras

No lock-in

Cancel anytime, zero fees

Frequently Asked Questions

Everything you need to know about hosting with Web Hosters. Can't find your answer? We're here to help.

Hosting Plans
We offer four hosting categories: Business Hosting for high-traffic sites, Personal Hosting for individuals and small sites, WordPress Hosting optimised specifically for WordPress, and Email Hosting for professional business email. All plans include cPanel, free SSL, and daily backups. View all plans →
Yes — every hosting plan includes cPanel at no extra cost. cPanel gives you full control over your website files, databases, email accounts, and more through an easy-to-use interface. No hidden fees, no add-ons required.
Yes. Every hosting plan includes a free SSL certificate, automatically installed and renewed. Your website will show the padlock icon and run on HTTPS, building trust with your visitors and improving your Google search ranking.
Yes, depending on your plan. The number of websites you can host is determined by the addon domains limit on your plan. Our higher-tier Business Hosting plans support multiple websites. Check the plan details for the exact number included.
LiteSpeed is our web server technology — up to 9× faster than traditional Apache servers. Faster loading times mean better user experience, lower bounce rates, and higher Google rankings. Your visitors get sub-1.2 second load times on average.
Absolutely — and it's free. Our team handles the full migration of your website, emails, and databases at no cost. Simply open a support ticket after signing up and we'll take care of everything with zero downtime.
Domains
Yes. You can register a domain name with us completely independently of a hosting plan. We support over 200 TLDs including .co.za, .africa, .com, .net, .org and many more. Search for your domain →
Get your EPP/auth code from your current registrar, then initiate the transfer from our domain transfer page. Most transfers complete within 5–7 days. Your domain will not experience any downtime during the transfer.
Yes — if you have auto-renew enabled and a valid payment method on file, your domain will renew automatically before expiry. You will receive reminder emails in advance. You can manage auto-renew settings from your client area.
After expiry, most domains enter a grace period (typically 30 days) during which you can still renew at the standard price. After that a redemption period applies with additional fees. We recommend keeping auto-renew on to avoid this situation entirely.
Billing & Payments
We accept credit and debit cards (Visa, Mastercard), EFT/bank transfer, and PayFast. All transactions are secured with SSL encryption. You can manage your payment methods from your client area.
We offer a 30-day money-back guarantee on hosting plans. If you are not satisfied within the first 30 days, contact our support team for a full refund. Domain registrations and renewals are non-refundable once processed.
Yes — no lock-in contracts, no cancellation fees. You can cancel any hosting plan at any time from your client area. Your service remains active until the end of the billing period you have already paid for.
Prices on our website are exclusive of VAT. South African clients will have 15% VAT added at checkout as required by SARS regulations. International clients outside South Africa are not subject to South African VAT.
Yes. We support over 60 currencies including ZAR, USD, GBP, EUR, NGN, KES, GHS and many more. Prices are automatically displayed in your local currency based on your location when you visit our client area.
Technical
We support PHP 7.4, 8.0, 8.1, 8.2 and 8.3. You can switch between PHP versions instantly from your cPanel without any downtime. Our servers are kept up to date to support the latest stable PHP releases.
Yes. All hosting plans include MySQL databases, manageable through phpMyAdmin in cPanel. The number of databases depends on your plan. WordPress, Joomla, Drupal, WooCommerce and all major CMS platforms are fully supported.
Our infrastructure spans three data centres — Johannesburg (South Africa), Los Angeles (USA), and the United Kingdom. South African clients are automatically served from our Johannesburg data centre for the fastest local speeds.
We guarantee 99.9% uptime across all hosting plans. Our infrastructure is monitored 24/7 with automated failover systems. You can check real-time server status at any time from our network status page.
Yes — daily automated backups are included on all hosting plans at no extra charge. Backups are retained for 7 days and can be restored on request via a support ticket. We recommend also maintaining your own local backups.
Support
You can reach us by opening a support ticket from your client area, or by emailing support@webhosters.africa. Our team is available 24/7 and we aim to respond within 2 hours.
Yes — human support is available 24 hours a day, 7 days a week, 365 days a year. You will always reach a real person, not a bot. Critical issues like server downtime are treated as top priority regardless of the time.
Yes. Our knowledgebase contains step-by-step guides covering cPanel, email setup, WordPress installation, domain management and more. Most common questions are answered there instantly without needing to contact support.
Yes. Our support team can assist with WordPress installation, email configuration, domain DNS setup, SSL installation, and general getting-started guidance. Open a ticket and we will walk you through everything step by step.

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